Cancellation & Rescheduling Policy

Payments for Sensory Profile Assessments are nonrefundable after 24 hours from booking. If you need to change your appointment time, please contact us as soon as possible.

Cancellations made less than 24 hours before an assessment appointment are subject to a $50 late cancellation fee. Emergency situations are the only exception.

A reschedule may be available when another appointment time is available on that day. When a reschedule is confirmed and time is available, the late cancellation fee for that appointment is waived.

Payments for Child Sensory Screenings are nonrefundable after 24 hours from booking. If you need to change your appointment time, please contact us as soon as possible.

Cancellations made less than 24 hours before a screening appointment are subject to a $50 late cancellation fee. Emergency situations are the only exception.

A reschedule may be available when another appointment time is available on that day. When a reschedule is confirmed and time is available, the late cancellation fee for that appointment is waived.

Teacher consultation appointments require at least 24 hours' notice for cancellation or rescheduling. Cancellation or rescheduling with less than 24 hours' notice, or a missed appointment, incurs a $50 fee.

Before scheduling, the teacher and an authorized school representative must sign the Teacher/School Acknowledgment Form, confirming acceptance of this policy. The form will document the school's agreement to pay the fee and the teacher's agreement to accept personal payment responsibility if the school declines payment.

The caregiver will not be responsible for this fee.

Mental Health Assessments follow the same 24-hour cancellation standard. Cancellations made less than 24 hours before the appointment are subject to a $50 late cancellation fee, except in emergency situations.

If availability allows, you may reschedule your assessment for a different time on that same day. A confirmed reschedule waives the late cancellation fee for that appointment.

Your appointment time is reserved specifically for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule. If you cancel with less than 24 hours’ notice or do not attend, the rules of your Employee Assistance Program (EAP) will determine whether a fee may be charged or an authorized session may be used. You will not be charged a missed-appointment fee unless your EAP agreement permits it and the applicable fee has been disclosed to you in advance. Repeated late cancellations or missed appointments may require us to discuss whether a standing appointment time remains appropriate. If an emergency prevents you from attending, please contact me as soon as you reasonably can.

Reserved appointment times are held specifically for you and are no longer available for another client to book. This policy helps ensure that appointment times are used thoughtfully and that your therapist’s time is fairly compensated when an appointment is cancelled or rescheduled with insufficient notice.

Please contact Openness With Therapy as soon as possible if you need to cancel or request a reschedule. Availability for rescheduled appointments cannot be guaranteed.